Which payment methods do you accept?
We accept payment via credit card, Afterpay, PayPal, Amazon Pay, Gift Cards and BeautyBio Gift Cards.
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Order Information
Where can I update my order?
Please email us at [email protected] as soon as possible if you would like to cancel edit or change your order. Our fulfillment center processes orders very quickly, but we'll do our bet to process your request. Please note: Orders are processed wit
What should I do if my order is incorrect?
If you received a product different from the one that you ordered, we apologize. Contact us at [email protected], and we'll be sure to get you the BeautyBio products you ordered so you can #GetGLOwing in no time.
What should I do if I get a damaged or defective item?
If your package was damaged during shipment, save the box and merchandise and notify us immediately at [email protected]. We will send a prepaid shipping label to you so the package can be shipped back to us, and we will inspect the damage as soon a
What if my order is lost?
If your package is missing, please have a look around the delivery site to see if it was tucked away out of sight when shipped. If the package is still not found, the customer is responsible for filing a claim with the shipping courier. This process
What is Route?
Route offers package protection to fully cover your package in the event that it is lost, stolen or damaged. You can review more on Route's policies here.
xCover Protection Plan FAQs
What is XCover?. What happens next?. How do I file a claim?. Is this backed by an insurance company?. What if I return my product?. This purchase is a gift. Can I also give the protection plan to the recipient?