GLOfacial Tool Replacement Guide

If you're experiencing issues with your GLOfacial tool, we're here to help. Follow these steps to request a replacement:

Eligibility

• Replacements are available for customers within the United States only.

• Your tool must have been purchased within the last year. Proof of purchase is required.

Steps to Request a Replacement

1. Gather Required Information

   • Locate your proof of purchase (receipt or order confirmation).

   • Note the date of purchase.

   • Prepare your GLOfacial tool for video documentation with the issue.

2. Record a Video

   • Create a brief video (30-60 seconds) demonstrating the issue with your GLOfacial tool.

   • Ensure the video clearly shows the problem you're experiencing.

3. Contact Customer Support

   • Email our support team at [email protected] with the subject line "GLOfacial Replacement Request".

   • In your email, include:

     • Your full name

     • Shipping address

     • Order number or proof of purchase

     • Date of purchase

     • A brief description of the issue

4. Submit Required Documentation

   • Attach your proof of purchase to the email.

   • Include a link to your video

5. Await Confirmation

   • Our team will review your request within 3-5 business days.

   • We may reach out for additional information if needed.

6. Replacement Processing

   • If your replacement is approved, we'll provide instructions for returning your current tool (if required).

   • Once processed, we'll ship your replacement GLOfacial tool to your verified US address.

Important Notes

• Replacements are subject to availability and warranty terms.

• Please do not send your tool back unless instructed to do so by our support team.

• Replacement requests without proper documentation may be delayed or denied.

For any questions about this process, please contact our customer support team at [email protected]