xCover Protection Plan FAQsUpdated 6 months ago

What is XCover?

• We've partnered with XCover to allow you to purchase protection plans for your products directly from our site. XCover handles claims covered by your protection plan.

What happens next?

• When you purchase a protection plan with us you'll check out exactly how you normally would. You'll receive a confirmation email from us for your purchase, as well as an email from XCover with information about your protection plan including Terms and Conditions.

How do I file a claim?

• You can file a claim directly through XCover. The exact link can be found in the email sent to you after you purchase your XCover Protection Plan.

Is this backed by an insurance company?

• Every XCover Protection Plan is backed by an insurance policy. For additional details please see the "Insurance Securing this Plan" Section of your Plan's Terms and Conditions.

What if I return my product?

• Your plan will be automatically canceled and refunded if you return your product within our return policy period. If you would like to cancel afterward or at any time, please login to the portal to cancel your plan.

This purchase is a gift. Can I also give the protection plan to the recipient?

• Yes! Once your order is confirmed, check your inbox for an email from XCover and follow the instructions to create an account. Once you've logged in, you can transfer the product protection plan to any person you like.