What if my order is lost?Updated a year ago

If your package is missing, please have a look around the delivery site to see if it was tucked away out of sight when shipped. If the package is still not found, the customer is responsible for filing a claim with the shipping courier. This process can take up to 6 business days and we appreciate your patience in the matter. In order to expedite the package recovery, please call us at 1.877.945.5274 with the order number and any other relevant information. Unfortunately, we cannot replace packages until they have been confirmed missing.